Services For Auto Loan Customers
Our goal is to provide the best possible service to our customers.
BCion Vehicle Finance makes auto loans to individuals through automobile dealerships throughout the Northeast USA.
It is our goal to provide the best possible service to our customers.
For questions about our Customer Services, visit our frequently asked questions page or contact us. Your comments and suggestions are always welcome.
BCion Vehicle Finance only makes Automobile Loans to consumers through our network of dealerships. BCion Vehicle Finance has been in the auto lending business since 1998. If you are not already a customer, we look forward to meeting your financial needs! If you are already a customer, thank you for your business!
Understanding The Auto Loan Process
- Find a dealer or vehicle you are interested in.
- Complete credit application.
- Finance manager forwards application to BCion Vehicle Finance.
- BCion Vehicle Finance credit analyst reviews and decisions the application.
- Dealer finalizes paperwork — you drive away!
- Approximately 7-10 days later you receive a Welcome Letter with contact information and payment instructions.
Customer Service
Customer Service is a top priority. Office hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. Contact: (203) 439-9400 option 4. Our professional team will be happy to assist you.
One Time Loan Payments
BCion Vehicle Finance offers a one time monthly payments online. It’s fast, easy, secure, and worry free. Select the Make a One Time Loan Payment button below to proceed.
Recurring Monthly Authorization Payments
BCion Vehicle Finance offers a recurring monthly payment service to our customers free of charge. It’s fast, easy secure, and worry free. Select the Recurring Monthly Payment Authorization Form button below to signup.
To make changes to an existing recurring monthly payment, please follow the instructions below and select the Change to Existing Automatic Payment option in the online form.
Fully Digital Process with eSignature
- Access our online Recurring Monthly Payment Authorization Form below.
- Complete all required fields, then select Agree & Sign to submit online.
- You will be able to save a PDF version of the completed signed form immediately after the submission online, and receive a copy of your submission via the email address provided.
Change of Address Form
We understand that people move from time to time resulting in an address change.
For your convenience, BCion Vehicle Finance offers our customers the ability to change your address online. It’s fast, easy, secure, and worry free. Select the Change of Address Form button below to make a change.
Fully Digital Process with eSignature
- Access our online Change of Address Form below.
- Complete all required fields, then select Agree & Sign to submit online.
- You will be able to save a PDF version of the completed signed form immediately after the submission online, and receive a copy of your submission via the email address provided.
Fees
A returned Check Fee = $10.00 will be charged where applicable based on contract/State law.
If you still have questions or feedback on how we can make our customer information and processes better, contact us by phone or email and select Customer Service as the recipient within the drop down list of the email submission form.